Customer Voice — Dashboard

Internal reference for the Sarj × Bank Al Jazira ticketing analysis. Click any number to drill down.

Complaints by Family

→ Browse all complaints

Inquiries by Family

→ Browse all inquiries

🔴 Top 5 Pain Points

Most recurring complaints by volume

🟢 Top 5 Most-Asked

Most frequent inquiries by volume

BAJ Public Reply Performance

% of complaints where a BAJ Group account @-replied within 72 hours.

Top-Level CategoryTicketsRepliedReply RateMedian Time

Monthly Trend (Tickets vs Questions)

MonthTicketsQuestionsNewsSpamOther